MORI SEIKI LAUNCHES MORI360˚ SERVICE PACKAGE
Customer Support from Every Angle
January 15, 2010
package, Mori360˚, to be included in every machine tool purchase. The company has long been
associated with a very high standard of engineering excellence, as evidenced by the 2009 Nikkan
Kogyo Shimbun Machine Design Award. This new service offering ensures that the same high
level of quality that is integrated into every Mori Seiki machine is also delivered in total support of
that equipment.
Mori360˚ goes beyond standard service by providing a value-added package for customer
support from every angle, including: 2-year warranty, 24-hour parts shipment guarantee (US &
Canada), a national parts distribution center in Dallas, Mori Seiki Qualified Peripheral Program,
Mori Seiki certified spindle rebuilding, Mori-NET monitoring, Mori Seiki University training, and
local and national telephone support.
replacement parts for the first 2 years of Mori Seiki machine tool ownership. The 2-year parts
warranty is further enhanced by a 24-or-FREE guarantee on replacement parts. The guarantee
promises that if any current model Mori Seiki machine is inoperable, the required part will be
shipped within 24 hours or that part is free. This guarantee is made possible by maintaining over
$90 million in spare part inventory in a 150,000 square-foot Dallas facility. With a 24-hour delivery
record exceeding 96 percent, Mori Seiki’s service department is prepared to ship 365 days a
year.
The Mori Seiki Qualified Peripheral Program (MSQP) was created to extend the unique Mori Seiki
2-year new machine warranty to qualified peripherals in order to offer users single-source
support. Suppliers must achieve the highest level of quality and reliability to earn MSQP
certification. Providing a complete manufacturing solution at a competitive price is just another
benefit of Mori360˚.
To provide additional peace of mind, Mori Seiki offers an exclusive spindle rebuilding program
with an average three-day turnaround time. Only through the Mori360˚ service package can
spindles be promptly rebuilt to factory specifications by Mori Seiki-certified technicians. A stock
of replacement spindles is always on hand for immediate delivery.
Manufacturing uptime is further increased by Mori360˚’s optional preventative maintenance
features, such as Mori-NET Global and Mori-NET LAN. MORI-NET Global Edition works in
tandem with Mori Seiki MAPPS software to provide a reliable remote maintenance service
through a Mori Seiki Service Center, allowing remote monitoring of operating status, customized
production reports and service alarms. Both Mori-NET products are powerful diagnostic tools
that provide real-time communication and ensure the highest level of machine operation and
efficiency.
Mori Seiki University’s (MSU) advanced training and instruction for Mori Seiki customers
improves the knowledge, expertise and productivity of today’s machining professionals. MSU
provides users with a unique three-tier approach to education that includes online, on-site and
classroom training to take their equipment to the next level in manufacturing operations.
"Mori360˚ is about delivering total customer support," said Thomas R. Dillon, Mori Seiki USA
President. "This service package reflects on how Mori Seiki and our distributor network are
completely dedicated to customer satisfaction and success."
Mori Seiki produces extremely reliable machine tools and distributes worldwide. The American
headquarters is in Chicago with offices in Boston, Toronto, Chicago, Charlotte, Cincinnati,
Curitiba, Brazil, Dallas, Detroit, Los Angeles, Monterrey, Mexico, Mexico City, São Paulo, Brazil,
Seattle and San Francisco. For more about Mori Seiki and the products in the Mori Seiki line, visit
the all NEW http://www.moriseikius.com or call (847) 593-5400.
